Look at the composition of your refund ... the portion of the refund on lines 28 & 30 cannot be used to qualify for the loan and can be a denying factor.
Why can't I deduct my TurboTax fees from my refund?
@SweetieJean Refund processing was stopped for about a week, but is now available again--until mid-October. But the user must have a refund sufficient to pay the fees + the refund processing fee, and a refund amount based on the recovery rebate credit or child tax credit does not "count." There must be enough on line 35a to pay those fees without the amounts from line 28 or line 30.
This is not listed on the TT FAQ ... it is a bank prerequisite this year so if the option to use the refund processing service was not presented to you in the FILE tab then you are not eligible to use it.