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jgbeck
New Member

Having trouble with printing last year's return. PDF file has data. When I print the forms are all blank.

 
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3 Replies
TN8
Level 2

Having trouble with printing last year's return. PDF file has data. When I print the forms are all blank.

Am also having the exact same problem.  Have restarted both computer and printer.  Deleted and redownloaded Adobe reader.  Have checked all of the drivers.  No soap.   Have been able on a limited basis to print as an image, but this is not a solution. 

BrandiLO
Intuit Alumni

Having trouble with printing last year's return. PDF file has data. When I print the forms are all blank.

Please go to the following link: Troubleshoot printing issues

 

If following those steps does not resolve the issue for you, please click here to contact customer care for more assistance.

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TN8
Level 2

Having trouble with printing last year's return. PDF file has data. When I print the forms are all blank.

Many other folks are having this same problem.  As a suggestion, before you recommend a general Troubleshooting Printing Issues link, you might want to investigate the guidance given there to see if it applies to the problem stated.  In this case it doesn't.  The problem is with the software not with the user in this case.  So I recommend you refer this and similar problems using Adobe Reader DC to print stated by other customers to your software development team.

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