Having trouble verifying my identity

[Critter-3]

TurboTax cannot verify your identity.  You need to:

Verify online at IRS Identity Verification Service website
                                             or
By phone at the toll-free number listed on your  letter
                                             or

If you cannot verify online or by phone, make an appointment at a local IRS office.

[Omarna1951]

Yes

[xmasbaby0]

@Omarna1951 

I HAVE TO VERIFY MY IDENTITY

Sometimes the IRS chooses returns randomly to request verification of identity and sometimes there is something on the return that triggers the request.  No matter why the IRS has required you to verify your identity, you need to follow their instructions in order to receive your refund.  If you do not verify your identity you will not get your refund.

https://turbotax.intuit.com/tax-tips/security/tips-for-handling-identity-verification-requests-from-...

https://www.irs.gov/identity-theft-fraud-scams/identity-verification-for-irs-letter-recipients

And please read the reply above your own post that was written by Critter-3 recently.