Having trouble selecting "direct debit from my bank account" to pay for amended tax return.

[maurimartinez03]

After selecting direct debit from bank, I am being ask to correct my payment date and when i enter a date in 2023, it does nothing. Anyone know whats wrong?

[HeatherPLO]

Please try the following steps which may help clear the loop you are experiencing:

• Log completely out of Turbo Tax.
• Then, clear your cache and cookies within your browser and completely close out of it.  I have included the Help Articles below if you need assistance with clearing cache or cookies.
• Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
  • You can also try a different browser as well, or "incognito mode".

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps. 

Clear Cache

Delete Cookies

[maurimartinez03]

Hi, this did not work. I still see this screen.

[HeatherPLO]

So we can take a closer look at your specific situation, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible. 

[maurimartinez03]

Issue couldnt be resolved. Had to change payment option to pay by mail instead to submit. However now, I am getting a transmission trouble error.

[CarissaM]

If you were not able to resolve the error, please click here and contact us by phone so we can possibly take a look at your screen.