Has the IRS changed the phone to not offer stressing to a representative? I searched the menus and NOTHING. They have had my paper return filed for almost 9 weeks.

[xmasbaby0]

TurboTax will not know anything about your mailed return, and will continue to show “Ready to Mail” on your account.  TurboTax will not know that you put your tax return in an envelope and took it to a mailbox.  TurboTax does not get updates on mailed  (or emailed) returns.

Wait about 4 weeks from when you mail a return and then you can check the status on the IRS site. https://www.irs.gov/refunds

State returns have to be mailed to the state.

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

If you mail a tax return (or a payment) to the IRS, it is a good idea to use a mailing service that will track it like UPS or certified mail so you will know it was received.

[all3nrc0sby]

Cool your jets bro. I was not asking about my specific return. All I was asking is if the IRS had eliminated the option to speak to someone. Later that day, they put a blurp on their IVR.

[JohnW222]

The latest IRS information relating to customer-initiated contact during the Coronavirus outbreak can be found at the IRS's IRS Operations During COVID-19: Mission-critical functions continue page.

[DawnC]

Yes, due to the COVID-19 situation, the IRS has suspended telephone assistance.  Please use the links below to stay updated with the ever-changing guidelines.  

Coronavirus (COVID-19) Tax Relief

IRS is offering coronavirus tax relief (check back for frequent updates).

• Economic Impact Payments (Stimulus): What you need to know
• Tax deadline changed: The deadline to file and pay federal income tax is extended to July 15, 2020.
• Telephone Assistance: IRS live phone assistance is not available at this time. Please look for help first here on IRS.gov.
• Taxpayer Assistance Centers (TACs) closed: The IRS has stopped all face-to-face service nationwide until further notice.

[all3nrc0sby]

I thought TAC reps were working the phone. I mean what do you do if you need help?