I had got the same response on one of my calls but never heard anything from an agent. I think it’s a call center and they are informed to tell everyone that to keep you waiting patiently.
My last call was to my local office Alabama Revenue office: btw my message online:
Your return has been received and it is being processed. The processing time varies for each return.
You should receive your refund 8 to 12 weeks from today provided you do not owe any taxes for prior years or other state agencies.
The wait is ridiculous!
It hasn’t been stopped for review! Mine is still pending from end of March and seems thousands are having this same issue with Alabama Revenue. Mine has been 19+ weeks and I have called three times over those weeks and last call was to my local Revenue office here in Huntsville Agent showed my file had not been flagged! I was not missing any correspondence from them. I was not needing to send in anything additional in fact said shows my case had not even been touched!! She said they were only on end of February cases knowing mine was received in March.... Then I made comment “so you are just behind” she responded yes!! Alabama should at least be honest and have a schedule they are going by. I realized she lied to me as well about other cases. I had coworkers who filed in March and expected a smaller refund and had already received theirs. How much longer do we have to wait? It’s almost a new season again! Posted 8-1-2019
