Going insane haven’t been able to file taxes since 2016

[Bussen86]

For 4 years I’ve tried to file taxes and to get my address changed to get my up pin. 3 years they rejected them. This year I filed a paper return in March. I still can not use the where’s my refund tool. I did not receive any of the stimulus checks. I desperately need the money and I can not get anyone on the phone to answer questions or explain. Furthermore I have no reason to use an up pin. A dumb woman misheard something I said 4 years ago when I was inquiring about my refund. That year I filed in feb and got it Jan the next year. I’m losing my mind over this. Can’t retrieve up pin online. Can’t get one over the phone after 4 years of dealing with their bs and Im desperate for what they owe me.  

[fanfare]

IRS has a separate form to report a change of address. Form 8822

[Bussen86]

Ive sent that 2 separate years. Then they want student loan,  or bank account, mortgage and they don’t accept my bank account ever so it like a perpetual reset. 

[Bussen86]

I’ve even went thru a senators office to send that form In Last year. 

[mesquitebean · Accepted solution]

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@ Bussen86  wrote:

I desperately need the money and I can not get anyone on the phone to answer questions or explain.

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Is there a local IRS office in your city that you can make an appointment to visit?

https://www.irs.gov/help/contact-your-local-irs-office

If you filed a 2020 paper return in March 2021, it will eventually still be processed even without an IP PIN, but they will still have to verify your identity at some point and will likely send you a letter.

Have you tried the IRS Taxpayer Advocate Service?  They are especially prone to help if you have an economic hardship, or if there have been continued delays with lack of info from the IRS.   If you have a hardship, stress that.    At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate.    If the Taxpayer Advocate can't/won't help you, ask them to transfer you to an an IRS agent.  A couple of users reported that at least for them, that was a backdoor route to a live person at the IRS.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the IRS Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

With a mailed paper return, there can be long delays for everyone, since there has been a huge backlog.  The IRS is way behind in processing mailed paper returns.   It can take it a long time to show up on the IRS website.  You can occasionally check the IRS "Where's My Refund" tool, but be sure you are doing so correctly:

https://www.irs.gov/Refunds

• The WMR tool is down for maintenance during the wee hours (after midnight) of every Monday morning. So on a Monday, don't use it until during the day.
• Be sure you enter the correct SSN and filing status.
• Be sure you are using only the Federal refund amount.   Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen.  
• Look at your actual Federal return to get the Federal refund amount, i.e., your Form 1040, Line 35a.

• You can also try phoning the IRS refund hotline.  I've seen it work for some users when the WMR tool didn't.  800-829-1954

[Bussen86]

Thank you I’ll start trying those options today.