Free File Program delivered by TurboTax.

[wepayourtaxes]

Yesterday, I filed my 2019 Federal and California tax returns with Turbo Tax.  I have used this service since 2005. 

I again selected this years free file program from IRS.GOV list.

To qualify, I answered 'yes', as my adjusted gross income is under $36,000.

I began the tax filing process.  However, half way into to program, I was alerted I must choose Deluxe program to continue and then was charged $110 for 'free' tax preparation services.  The same problem occurred with my last years filing and I received a refund*.

[DonnaLO]

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 https://ttlc.intuit.com/replies/3300041

[wepayourtaxes]

Turbo did not honor my request for refund for forced payment for tax service.

I have notified IRS about my problem.

[pettia85]

yes