2191012
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Attend our Ask the Experts event about Tax Law Changes - One Big Beautiful Bill on Aug 6! >> RSVP NOW!
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Form 8938 is usually pre-populated with previous year's information -it's not there. How do I access please?

I could work on it this morning, signed out, and now the fields are all blank.
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies
CarissaM
Intuit Alumni

Form 8938 is usually pre-populated with previous year's information -it's not there. How do I access please?

Please follow the instructions here to file form 8938. 

 

If you need additional assistance, please click here to contact customer support. 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Form 8938 is usually pre-populated with previous year's information -it's not there. How do I access please?

The form is not bringing through last year's data, there is something flawed in the online program.

Form 8938 is completely broken on the online service. I wasted 8 hours yesterday trying to get it to work. You input the asset details, the forms appear in the file, but when you click 'done' and fill out the details of the total of your assets there is a bug in the program and it deletes all of the forms (I have 10 assets you can imagine how dull it is to continually have to reinput these details numerous times). It was only the last support member Dean who actually witnessed I was doing nothing wrong, I was using a different browser, a different computer, so it wasn't a bug with Chrome or Caches. The program is kaput.

I would get in contact with support immediately. They gave me a download option in the end and there program/cd version works. (Make sure they give you access to this for free if you had already paid for the online service like I had).

 

Trying to argue with them that you should get a refund because the CD version is actually cheaper is fruitless btw.

Very very exasperating.

 

 

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question