I paid for the full service option for 2025. I also did in 2024 and filed federal and California. For 2025 I had a new agent and we discussed that we would file a California return. However he forgot to file the return and I didn't realize I was supposed to monitor his work to be sure he was doing what he said. I paid for the service after asking that I could review everything afterword. After I paid in full I reviewed and realized he forgot to file the California return. However I learned that after you pay, the agent disappears and can no longer be contacted. There is no option online to add a state because I'm stuck in the full service version. I called to set up an appointment and they said that they cannot help me since it was my fault that I didn't catch the state return wasn't filed. They didn't even offer a solution how to file the state return. Basically said sorry and good luck before hanging up. This is shocking, even if I'm willing to pay to not allow me to correct any errors on my return??? I've been burned, next year and thereafter I'm going to find a local human who I can sit across from a desk and resolve issues in person. I still need a solution how to file my 2025 California return - I paid for full service because it is complicated rental property with depreciation so I don't know how to do it myself - that's why I paid for full service.
