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We cannot see your screen and do not understand what "license problem" you are having. Could you please be more specific?
A couple License Code links
Turbo Tax asks for the License Code each time you start
My Code doesn't work
https://ttlc.intuit.com/community/tax-topics/help/my-code-doesn-t-work/01/871966
My 2019 taxes are filed. I am trying to do a 2020 estimate using the 2019 software. When I opened the 2019 TurboTax, it asked me to do a forms update. I did so. After that, it asked me to renter my 2019 license info. I do not have access to this information at this time as it is in transit to my new home. Therefore, I am looking for ways to get TurboTax to find my license which should have been in the program already from my purchase in January.
Sorry you need to enter it again yourself. You can call support after the holiday and get another code.
Find the License Code if you downloaded from Turbo Tax or the Advantage plan
https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/855904
If you have the Turbo Tax CD and can't find the License Code
https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/855902
Contact Customer Service (You need to pick the CD/Download program in the product drop down box.)
5am-5pm Pacific Time Monday -Friday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
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