I never recived my debit card and my refund was issued how do i get my refund

[GretchenLO · Accepted solution]

• First, you should check your tax return to see what account your deposit was going to be sent to.

• You can check to see if you if there is an account listed on your return for direct deposit, if not you will get a paper check in the mail.

To view your information, follow these steps…

• Sign into your account, click take me to my return
• Click the File heading
• Follow the prompts for Step 1. When you get to Step 2, this is where the bank account information will be. Follow the prompts to view/edit your bank account information.  

If the IRS is unable to deposit your refund into your account, they will mail you a refund check. If the info you entered is someone else's account, don't worry – some banks won't deposit tax refunds into accounts where names don't match up. The best way for you to track your federal refund is to call the IRS at 1-800-829-1040.

If you have not received your card and that is where your refund was sent you should contact  https://www.turboprepaidcard.com/

The card takes 7-10 business days to arrive. You can reach out to them at (888) 285-4169 for more information on your card.