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Filed my taxes online the 10th using Turbo tax and go to the Iris website An inner my information to get an update but it says there is no information on me at all

 
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2 Replies
TerukoL
Intuit Alumni

Filed my taxes online the 10th using Turbo tax and go to the Iris website An inner my information to get an update but it says there is no information on me at all

Until the IRS accepts or rejects it, they won't have any record of it. Once you've been accepted, wait at least 24 hours before you use the IRS Where's My Refund? site.  If you jump the gun, you may be told?—incorrectly?—that you never filed.

 

Please click Why doesn't the government have any record of my pending return? to learn more.

 

 

The IRS states:

 

WHERE’S MY REFUND STATUS BARS DISAPPEARED

"We have gotten many comments and messages regarding the IRS Where’s My Refund Tool having your orange status bar disappearing. This has to do with the irs.gov where’s my refund site having too much traffic and lagging. This is causing images not to display and information about your federal tax return to not show up. This has happened every year since the tool was first available. This has nothing to do with you being flagged or your return being denied. Status Bars Disappeared for many Americans who filed early.

This also can have to do with your browser settings as well as your cache. Please try using a different browser such as Chrome or Firefox. Also, clear your cache in your browser settings."

 

Please click https://www.irs.gov/faqs to learn more. 

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Filed my taxes online the 10th using Turbo tax and go to the Iris website An inner my information to get an update but it says there is no information on me at all

Was your return Accepted? First double check your efile status here
https://turbotax.intuit.com/tax-tools/efile-status-lookup/

When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

Then only the IRS can tell you. IRS Where's my refund https://www.irs.gov/refunds/
Make sure you are using the refund amount from your actual federal tax return and not the combined amount Turbo Tax showed you at the end. That was for federal and state combined.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  what does it say?

Unlock tailored help options in your account.

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