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gloriacabuco55
Returning Member

filed Federal tax return

it show February 24,2022--direct deposit----it is not my account--'where--is my--refund---where it went--it--show--in turbo tax--arrived--February 24,2022")(" who got my refund--is not--my account number--("Thank you very much")--it was--a wrong--number--checking-number--never received a notice--on-the mail--where is it now?)("Federal Refund--it show--at--turbo tax--refund--federal"--who--is that-account--number--it is not--mind--account--where--it went--")

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3 Replies
Cass0317
Intuit Alumni

filed Federal tax return

Did you use the Refund Processing service to have your fees paid from your tax refund? You can review the bank account used for refund processing on lines 21b & d for your Form 1040.

 

If this is the case, once the IRS Where’s My Refund? site shows your refund has been sent, it generally takes Santa Barbara Tax Products Group (SBTPG), who administers the "refund processing service" for Intuit, 1 to 2 business days to process and forward your refund to your financial institution, after it receives them from the IRS.

Then once SBTPG sends the refund to your bank it can take up to 5 business days to post to your account.

  • To check your refund status with SBTPG click here.
  • For SBTPG contact information, please click the following link: SBTPG Contact 
  • You may also submit a request to them here.

 

If you have not received your refund and it is past the timeframes noted above, you may need to start a tracer by following the instructions in the following IRS link: IRS Refund Trace

 

gloriacabuco55
Returning Member

filed Federal tax return

where is federal tax refund?("March 22,2022")("4:05am")'wrong account number on--where is my federal refund?("Thank you very much")

HeatherPLO
Intuit Alumni

filed Federal tax return

On this public forum, we do not have information on tracking your federal refund once your return has been transmitted to the IRS.  

 

Please follow the above suggestions by @Cass0317.  If you utilized Pay with My Refund, the instructions cover how to track your refund from the third-party refund processing site and how to reach out to them directly. If you did not do this, and it seems to be in the wrong account, please see the last section that mentions how to contact the IRS to run a trace.  

 

@gloriacabuco55

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