Only the IRS will know what is going on with your return. You'll have to ask the IRS. I'll leave info below on how to navigate the IRS phone system to speak to a live agent there.
I'll also leave info on how you can contact the Taxpayer Advocate
Service, who may be able to either get info for you or perhaps expedite
things, especially if you have a hardship. But you should try the IRS first.
IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
Here's how to reach a live IRS agent. Listen to each menu before making the selection.
First choose your language. Press 1 for English.
- Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
- Instead, press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions." It should then transfer you to an agent, but there is likely to be a long wait.
I usually use a speakerphone so I can work on something else while waiting.
If you don't get good information from the IRS, then you can consider contacting the
IRS Taxpayer Advocate Service
for your area. At the following IRS website, find the USA map and
click on your state, and it will give you the number of your IRS
Taxpayer Advocate.
http://www.irs.gov/uac/Contact-a-Local-Taxpayer-AdvocateAlso see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html
