Feedback on the audit defense services

[thorley_stephen]

I was audited for 2013 and 2014 this part year.  I had signed up for audit defense for both years.  The audit defense service was not helpful and the process resulted in me owing the state of MA $1,790 in addtional taxes.  It took several months of time and I was often tryingto track down the audit counsler.  On one occasion we actually missed a deadline because the audit counselor was not repsonsive for over a week.  I followed the Turbo Tax self-paced process exactly and yet was still found liable for $1,700 in additional taxes after the audit.  I wil reconsider using the service in favor of a tax professional.

[BennyG]

Hi Thorley. 

I can imagine the experience you had was quite frustrating, and I understand the results were not what you were expecting. Honestly I wouldn't expect that experience myself, and although it sounds like you may be done with the service I recommend reaching out once more. First to make sure you have the best information or resources regarding the audit, and second to provide the feedback regarding your experience. 

I'll forward this post to whom I can, but being that it's a public forum I cannot confirm your account or pass along your information to the TaxAudit.com team. Please contact TaxAudit.com at intuit.taxaudit.com, by e-mailing intuit.audit.sales@taxaudit.com, or by calling toll-free (877) 829-9695. 

Feedback is a gift, and though it was not a great experience I appreciate you letting us know.