Federal tax refund MIA

[bjkford]

The IRS said my refund was sent to my bank account. However checking with my bank the amount never showed up in the account. Routing number account number are correct.

Impossible to get a representative from Turbo Tax to find out the status!!

[DoninGA]

Did you request to have the TurboTax account fees paid from your federal tax refund?

[bjkford]

yes

[DoninGA]

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228