Your state return is processed by your state and your federal return is processed by the IRS. It is very common to get one refund and have an issue with the other return. The state did not find any issues with your state return, so they processed it. The IRS on the other hand, is reviewing your return for a reason only the IRS knows.
Once your return shows Accepted in TurboTax, you are done with TurboTax, meaning that the status will never change again for that tax return. After it is accepted, only the IRS has any control of the processing. TurboTax only helps you prepare your tax returns and will also e-file them. Once accepted, no one except for the IRS knows about the processing of ALL tax returns.
Unfortunately, only the IRS can tell you about your return if it is ''still processing''. And the COVID situation is what is causing it to be so difficult to contact them. Nothing is going to change on the website until the IRS returns to normal operations and finishes processing your return. It is no longer being electronically processed but no one here will know why that is, which is also unfortunate. I realize you e-filed, but once your return is pulled for review, it becomes a manually processed return and those are not being processed which is why you have not seen a change. Topic No. 152 Refund Information
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