fed and state reject my efile

CDB2019 · ‎March 10, 2020

Fed and state rejected my 2019. I confirmed AGI and still rejected. I get this error from reject email: "What happened IND-032-04 - 'SpousePriorYearPIN' or 'SpousePriorYearAGIAmt' in the Return Header must match the e-File database."

I am a widower as of Nov 2019 so filing: Married filing jointly.

Turbo does not give me an opportunity to enter the above error information that I can find.

How do I clear this error and efile.

Regards, Duff

ChondelLO · ‎March 11, 2020

For information on how to fix this rejection, please click the link below. You may also need to view the Special AGI situations section.

TurboTax Online instructions for E-file reject IND-031-04 ...

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CDB2019 · ‎March 11, 2020

I filed by Mail both Fed and State....

I paid for state efile and did not use it because of fore mentioned rejection.

How do I get a refund of my state efile fee I did not use?

Regards, Duff

AshleyLO · ‎March 11, 2020

Please call our customer service for immediate assistance with getting a refund for the state e-file that you didn't use. Here's how to reach someone: What is the TurboTax phone number?

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CDB2019 · ‎March 22, 2020

Yes I got my issue resolved. Thanks, Duff

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fed and state reject my efile