Basically as the title. I efiled for an extension at the end of March, but for whatever reason it was rejected through turbotax. I went and manually did an extension on irs.gov. I finished and filed my taxes through Turbotax last week, and the returns were accepted. Turbotax displays a very confusing message through where it says I'm finished with taxes, the returns were accepted, but also that my return was rejected and I need to fix my return. Now I can't file for an amendment to claim a credit we realized we forgot, and I don't think I can do anything because the only option I have is to attempt to efile again.
I can't seem to contact any kind of technical support to resolve this inconsistency. The phone lines all direct me to add Live support, but I don't need Live support, I need someone to clear out the historical rejection.
You'll need to sign in or create an account to connect with an expert.
You will have to contact TurboTax support for assistance with this problem.
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
You will have to contact TurboTax support for assistance with this problem.
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
wilsonjamie35
New Member
DX-hound
Level 1
julzp67
New Member
burrisburrisleo-
New Member
baheesackerestat
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.