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Returning Member

Every time I call my card it does not give me a total or when I'm going to receive my second stimulus check I need help with this

It sends me to a customer care representative and I do not get an answer
2 Replies
Level 15

Every time I call my card it does not give me a total or when I'm going to receive my second stimulus check I need help with this

https://turbotax.intuit.com/stimulus-check/turbo-card/

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Level 15

Every time I call my card it does not give me a total or when I'm going to receive my second stimulus check I need help with this

If you did not use the  refund processing service and  instead entered the debit card direct deposit info directly into the FILE tab then the following  doesn't apply to you.   

 

 

If you used the refund processing service to pay the TT fees from the federal refund and the balance put on the TT card then the processing bank will NOT be accepting those deposits.  They will be rejected and the IRS will issue a check mailed to the address they currently have on file. 

 

Putting in a change of address with the IRS before filing your return will be a waste of time since it will not be processed fast enough but you can put in a forwarding address with the post office if allowed.

            

The IRS will stop mailing payments on 1/15  so if you do not get a check in the mail by 1/27 you can get the money on the 2020 return you will file.  The IRS will not start processing returns until 1/27 at the earliest so you have time to wait and see.  

                

 

                                

 

 

https://www.sbtpg.com/coronavirus-stimulus-payment-info/Economic Impact Payment Information

Last updated: Dec. 30 2020 8:12 am

 

12/30/2020 Update

 

The IRS has announced that the second rounEconomic Impact Payments(EIP) are being delivered directly to qualified taxpayers, and the IRS has indicated payments will NOT  be delivered to Refund Transfer banks including Santa Barbara TPGTPG will not play a role in facilitating these payments. The eligibility amount and status of your stimulus payment can be found at IRS.gov/coronavirus.

 

If the IRS indicates funds were sent to TPG those funds will be rejected back to the IRS. The IRS may indicate funds were deposited to an account ending in the last four digits of your Social Security number. For your protection any account that was established at TPG to facilitate processing of your tax refund was closed when you received your original tax refund, and that account no longer exists.

 

Unfortunately, TPG does not have any visibility into this information, therefore our agents cannot answer any questions regarding these payments.

 

 

TurboTax has NO control over your stimulus check, nor can TT track it or tell you when you will receive it.  The IRS will use the same banking information for the 2nd stimulus that they used for the first one.  If that account (or card) is closed then the stimulus will go back to the IRS and they will mail you a check.

 

See this information from the IRS:

https://www.irs.gov/newsroom/treasury-and-irs-begin-delivering-second-round-of-economic-impact-payme...

 

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