E-filed Tax returns were rejected per the E-Mail, but Turbo Tax E-File Status still says "Pending"

[jjakubin]

I e-Filed my Federal and State Taxes and they were rejected a short time later (per the e-mail from Intuit). I forgot to put in my Identity Theft Pin Number. The problem is that Turbo Tax (Downloaded Version) still says the e-File status is "Pending" and won't let me go to the next step to make the correction. Is this a system wide problem? If so, when will it be fixed?

[MoniqueLO_]

We do not have an exact timeframe of when your return will switch from pending to rejected. If you would like to speak with someone, please feel free to contact Customer Support.

When your return switches to rejected, please see this Help Article for instructions on how to fix your return. 

@jjakubin 

[jefferyltaylor1962]

I have the exact same issue.  When will the status be updated?

[MoniqueLO_]

Our IT team is working to resolve this issue. Please see this Help Article to sign up for updates so you will be notified when this issue is resolved. 

@jefferyltaylor1962 
 

[jcambre_fez]

I have this issue also. E-filed on 02/24. Got email saying rejected on 02/25. Numerous restarts of TTPremier (File/Electronic Filing/Check Filing Status) just returns the "Pending" status. Called helpdesk at Intuit, and was told that the hangup was because the spouse's AGI for prior year was missing, and I was transferred to a "specialist", who said there was no way the previous person could have known about the AGI issue. Then I asked what I needed to do about the Pending issue, he said "The IRS has to refresh its database so try the next day. If that doesn't resolve it, contact the IRS and find out what the status is." (Which suggests that the issue might be Intuit's interface with IRS, and perhaps nothing to do with the actual return.) At any rate, it was obvious the rep was just guessing, so I don't expect I'll be calling them again. 

Would it be better just to print and mail?

[MoniqueLO_]

Our IT team is working to resolve this issue. Please see this Help Article to sign up for updates so you will be notified when this issue is resolved. 

@jcambre_fez