The menu has changed. If you're able to get through (it took me about 20 tries before getting something other than: "thank you for calling the Internal Revenue Service, due to extremely high call volume, your call cannot be completed at this time")
Then it says (at any time of day): "our office is now closed, regular office hours are 7AM to 7PM, Monday through Friday except federal holidays. You can continue and use automated services." (not exact, but something along these lines). I've tried going through the menu and I'm not able to reach a person - can only try to access the automated services by entering my SSN, filing status and previous refund amount.
My problem is that I never received my refund last year, TurboTax gave me a DCN (record transmission number) indicating that they e-filed for me, but the IRS.gov transcripts say it stands 'unprocessed' now almost a year later. So I can't speak to anyone and there's no information available. I'm not even sure what to do now about 2020 taxes other than mailing the paper copy and hoping for the best.
