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Only the IRS can tell you why the return is not being processed. Call them during business days. The best time to get through is usually 7:00 AM in your time zone.
TurboTax gets no information on this and only the IRS can answer your questions and let you know if there is something you need to do.
Once your return is filed, TurboTax has no control over the processing of your return or the release of your refund.
Here are a couple FAQs to track your refund:
When will I get my federal tax refund?
How do I track my state refund?
Why does Where's My Refund say "approved" but TurboTax still says "accepted"?
Why do some refunds take longer than others?
What if my IRS refund is taking longer than 21 days?
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