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bookworm12k
Level 2
March 22, 2021
Solved

Does anyone else have an issue with not seeing "Documents" on the left-hand menu to access previous tax returns?

  • March 22, 2021
  • 1 reply
  • 0 views
I'm trying to download my 2019 tax return I filed through TurboTax. I had downloaded it before but my computer broke and I lost the file. The "documents" tab is completely missing on the homepage on both Microsoft Edge and Mozilla Firefox for me.
Best answer by SteamTrain

@bookworm12k 

 

Don't use any FAQ directions that tell you to click on "Documents" in the left-side of the screen.....DON'T click on Documents in the left screen  (of course, a number of people don't see a "documents" in the first place)

 

......there's one FAQ out there that can really be misleading for some TTX users, since many users have nothing at all in that section

_____________________________

For any prior years tax forms......( 2019 is now loaded into the prior years section )

 

 INSTEAD:.....right after you first log into your Online account, click on Tax Home

..............Scroll down to the bottom of the screen and on the section Your tax returns & documents 

.....................click on Show. 

.............................Click on the Year and then Click on Download/print return (PDF)

___________________________________________

 

1 reply

SteamTrain
SteamTrainAnswer
Level 15
March 22, 2021

@bookworm12k 

 

Don't use any FAQ directions that tell you to click on "Documents" in the left-side of the screen.....DON'T click on Documents in the left screen  (of course, a number of people don't see a "documents" in the first place)

 

......there's one FAQ out there that can really be misleading for some TTX users, since many users have nothing at all in that section

_____________________________

For any prior years tax forms......( 2019 is now loaded into the prior years section )

 

 INSTEAD:.....right after you first log into your Online account, click on Tax Home

..............Scroll down to the bottom of the screen and on the section Your tax returns & documents 

.....................click on Show. 

.............................Click on the Year and then Click on Download/print return (PDF)

___________________________________________

 

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
    B
    bookworm12kAuthor
    Level 2
    March 22, 2021

    Thanks, that solved my issue.

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