Direct Deposit

[Solbrown10]

I filed through TurboTax and everything went smoothly, I wanted direct deposit so I added my account number (correctly, and quadruple check bc cmon it’s taxes) . Called today to see if anything had changed since I hadn’t received it yet and they told me TurboTax completely messed up the number so my refund won’t go to me bank but rather be sent back to them to then be mailed to me via check. Also to make matters worse they said if the account number turbo tax added is a valid account then someone else can receive and keep my refund. Any tips on how to get this sorted out?

[MichelleLO]

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. Please visit the Contact Us page and select your product to get you to the right person.

[Caddy1]

I’m in the exact same boat as you, irs said refund was going in and was deposited on 3rd. Green dot was called no deposit to my account. The rep said to try to get tracking information. Tried for help from this site and the rep here had no idea what to do, she yawned 14 times during our 5 minutes of trying to get somewhere. Hopefully nothing else will happen and I’m going to try irs on Monday.  Good luck!!

[Critter-3]

Were you having the refund direct deposited to your bank account directly ?

If the IRS has actually sent the funds, the IRS FAQ page says to allow "up to 5 days" due to variations in bank processing procedures and times.

If so did you enter the correct routing & account number for an ACH transfer ?  Here is how you can see your deposit information:

Your direct deposit information will be at the bottom of your Form 1040.

To view your 1040 after filing, Sign into TurboTax > Taxes > Tax Timeline > Some other things you can do > Download/print (.pdf). 

Please see the following FAQ article below if you entered in the wrong bank account information.

https://ttlc.intuit.com/questions/1901677

Did you have the TT fees withheld from the federal refund and are getting the refund on the Turbo Tax Debit card?

If so the refund needs to go from the IRS to the third party bank to the card.  This process can take up to 3 business days or more.

Check the IRS :  https://www.irs.gov/Refunds

Check  SBTPG:  by logging into their website at:  https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at:  https://cisc.sbtpg.com/contact.aspx

Check at Turbo Tax Visa :  If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

Did you have the TT fees withheld from the federal refund  and then the balance sent to your bank account or debit card ?

If so the refund needs to go from the IRS to the third party bank to your bank account.  This process can take up to 3 business days or more.

Check the IRS :  https://www.irs.gov/Refunds      

Check  SBTPG:  by logging into their website at:  https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at:  https://cisc.sbtpg.com/contact.aspx