Direct Debit payment

[susant1215]

I filed my return on 10/13 and paid the balance due via Direct Debit. The payment was withdrawn from my bank account on 10/15. I received a letter from the IRS saying that the amount due is still outstanding. Should I contact the IRS? Who do I speak with? It is very difficult to connect with a live person there. 

[DoninGA]

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

[susant1215]

Thanks for the instructions for the "secret door." I went through the steps then was told that, due to unusually high volume, they cannot speak with me now and I should call back tomorrow. Any other great advice? 

[Critter-3]

Simply respond back to the notice with proof of payment ... the bank statement showing the debit will be good.  If there is a  phone number on the notice then call it.