Didn’t get my stimulus check. IRS get my payment website says information does not match their records on file, did Intuit fix the “glitch” yet? Or is that message a sign of identity th

[ly1980]

IRS websites says information does not match their records on file!

I've entered 2018 and 2019 tax information and get IRS website says information does not match their record on file and get locked out for 24hours.. I've been trying to get my bank direct deposit information updated everyday since the portal went live.. Can anyone please help me i searched hours online and this site is closest i found relating to this topic. Has anyone encounter this problem and has gotten this resolved this please help..

[NCperson]

type you address EXACTLY as it appears on your tax return.. Try ALL CAPS

social security number must have the dashes included XXX-XX-XXXX

date must have leading zeros if necessary (e,.g. April is "04" not "4')

  AGI is line 7 on your 2018 return and line 8B on your 2019 return.  Refund is line 21a of the 2019 tax return. and line 20a for 2018

[Chewbacca133]

Unfortunately, trying to solve this problem with trying to see my tax transcript didn't work. The same issue happened there. I gave them all my info to try to verify my identity and they still can't find me... not sure what else to do. You can't ask for snail mail.

[stefanih]

Omg! Me too. Not recognizing any of my verification questions to view my tax record!!! 🤯🙄😩😒 they are 100% correct.   Why can’t they find me or verify any of my 8 pieces of verification. What a mess. I guess I’ll wait for a paper check 🙄

[Chewbacca133]

Crossing my fingers that the paper check gets to the correct address. I'm just worried since they can't find my information, they might have trouble getting me that check... although I did find info on when they will issue said checks. If you earn less then $10,000 it will be this week. 20,000 comes out May 1st, and so on every  $10,000 until they reach the limit. News site... hopefully that is accurate. Good luck guys!

[colepat]

Using the dashes seemed to work for you?

[Graciek]

I get that same message and wonder too what's going on.  The IRS had no problem finding me with a bill in February when I messed up 2018 returns. The not-helpful answers everywhere make it more frustrating for sure.  I'm looking at the same places you are. Ugh.

I haven't received my Federal refund yet either, but did get state refund. I hope the next time you check your account it will be there, good luck to you!

[Glowbunny2501]

I'm tired of hearing the same ole same bs, i know my 2019 taxes were filed but not yet processed. So i used my2018taxes and still my info doesn't match. I guess we all are waiting for a check.

[Anonymous]

Like everyone above, I also receive the "information does not match..." message when trying to utilize 'Get My Payment' portal. I have also tried registering for IRS's 'Get Transcript Online' tool but receive the same "information does not match..." message. To avoid being locked out I try to access both sites once a day. I have been doing this since 'Get My Payment' launched. In addition to these I have been monitoring IRS's 'Get Refund Status' tool (even though I am not receiving a refund this year I am still able to view the tax returns status.) This is the only semblence of information I have access to. My hope, and perhaps others, is that my tax return has been submitted and accepted but not PROCESSED. Thus, I am hoping if/when I can see that my tax return has been processed using 'Track Refund Status' tool then the 'Get My Payment' portal will recognize me. Although I'd say all of us in this thread have little faith in the 'Get My Payment' portal at this point especially since others filed their taxes much earlier than I and still receive the same "information does not match..." Like others, I may be stuck simply waiting for a paper check and hopefully it will find its way to me sooner or later. I am living and working in Dublin, Ireland, however I have read that the IRS will, in fact, mail paper checks to international addresses. Consider this post an echoing of the issues repeated in this thread. If nothing else, I'm sure others will read this and take solace in not being the only one dealing with frustrations. Best of luck to all.

[Anonymous]

Also, this thread really shouldn't be labelled as solved but it is what it is.

[Nkjolhede]

Same. I have tried my 2018 numbers as well as 2019. Nothing works. So frustrating. 

[NCperson]

@Anonymous - here is the FAQ from the IRS website: 

The Get My Payment application will return "Payment Status Not Available" for several reasons, including:

• You are required to file a tax return, but:
• We haven't finished processing your 2019 return
• The application doesn't yet have your data; we’re working on adding more data to allow more people to use it.
• You don't usually file a return, and:
• You used Non-Filers: Enter Payment Info Here but we haven’t processed your entry yet
• You receive an SSA or RRB Form 1099 or SSI or VA benefits; information has not been loaded onto our systems yet for people who don’t normally file a tax return.
• You’re not eligible for a payment (see Eligibility).

We update Get My Payment data once per day, overnight so there is no need to check more often. If you are eligible for a payment and have provided your information either through a recent tax return or the Non-Filers: Enter Payment Info Here application, please check back for updates.

[Anonymous]

I appreciate your response and in my post I did acknowledge that this may be the root of my inability to access 'Get My Payment'. However, the link you reference refers to an error message of "Payment Status Unavailable" which is distinctly different from "Information does not match..." I have no choice but to wait it out either way.

[NCperson]

@Anonymous - sorry - did not see that... did you try any of these 'hints' - some have posted these as helpful 

type you address EXACTLY as it appears on your tax return.. Try ALL CAPS

social security number must have the dashes included XXX-XX-XXXX

date must have leading zeros if necessary (e,.g. April is "04" not "4')

  AGI is line 7 on your 2018 return and line 8B on your 2019 return.  Refund is line 21a of the 2019 tax return. and line 20a for 2018

if you are filing married,..... try your spouse's information. 

[Critter]

@noles21 

Look again at your form 1040 ... your REFUND is NOT what you got in a check ... it is what is on line 20 not 21a.