So I got this email today and I am a tad bit confused.When I log into my Turbotax,it says my return was accepted 01/27/2020.I added the body of the email at the bottom of this post.For one,I don't have the, "Take me to my return" button because I have already filed.The part that makes me nervous is where it says the have cancelled my e-file submission to the IRS,but if that is true then why does it say accepted?
| | Dear Valued TurboTax Customer,
At TurboTax, we are committed to helping you get your maximum refund through ensuring your return is filed with 100% accuracy. Unfortunately, we were recently notified of an issue which affects the accuracy of your 2019 tax return. When you imported your W-2 form, missing or incomplete data was transferred by UltiPro, your employer's W-2 payroll provider, into your 2019 tax return.
To prevent you from filing an inaccurate tax return with the IRS, we have cancelled your e-file submission to the IRS. We sincerely apologize for the inconvenience but are here to help you. You will need to resubmit your e-filed return before the filing deadline on April 15, 2020. We have outlined instructions to follow below.
Please take the following actions to correct your return or contact us and we will guide you through the steps:
To ensure your 2019 TurboTax return is accurate, please delete ALL your W-2s and then re-import them into your return. To do that on your computer, please take the following steps (click here for mobile web instructions:(
- Login to your TurboTax Online Account
- Select Take me to my return
- Select Federal from the left pane
- Click Edit/Add next to Job (W-2)
- Click the trash can icon to remove W-2 entry
- Answer Yes to the question Are you sure you want to delete this W-2?
- Repeat this process to delete all of your W-2s
- Click the Add a W-2 button
- Enter the EIN, select Continue
- Click Import is enabled, proceed with the import, and confirm the accuracy of the important data.
- If import is disabled, you will be prompted to manually enter your W-2.
- Repeat the above steps for all of your W-2s
- When you're done entering all of your W-2s, proceed to re-file your return. From the left menu, select File and follow the instructions to resubmit your return.
If you have additional questions or would like to speak with one of our support specialists during this process, please call us at [phone number removed] and mention "W-2 Data Import Issue."
Sincerely,
Sarah Kim
Vice President, TurboTax |
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