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Pear
Level 2

Contacting the IRS

Have anyone be able to contacting the IRS yet?

4 Replies
DoninGA
Level 15

Contacting the IRS

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

Pear
Level 2

Contacting the IRS

Yes i tried but it kept telling me to call another day due to high calling volumes. Then it dropped my call 

DoninGA
Level 15

Contacting the IRS


@Pear wrote:

Yes i tried but it kept telling me to call another day due to high calling volumes. Then it dropped my call 


Some users have commented that they are able to speak with an IRS agent if they call first thing in the morning.

macuser_22
Level 15

Contacting the IRS

Due to COVID-19 the IRS call centers were closed for about 10 weeks and are just now being staffed, but still not fully staffed.   There are tens of thousand people trying to call now so it might be difficult and time consuming to call now or any time before the July 15 due date and the closer to July 15 the worse it will get.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
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