Cant open my file. Want a refund

[washingtonshelia]

I want a refund and do not want to purchase product.  Can't open file

[VolvoGirl]

What file do you want to open?  Is it the pdf file or the .tax file?  If you have the .tax2017 or .tax2016, etc. file you need the desktop program installed on a Windows or Mac computer to open it.  

Or are you trying to log into your online account and find your return?

[hheilferty]

yes

[Critter]

To contact TurboTax customer service/support use their contact website during business hours.  If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent –

https://support.turbotax.intuit.com/contact/