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Cant get out of payment section

Finished return. then How do you want to pay, selected credit card. Turbo needs to save return before continuing. then I get, Lets complete your Purchase on line. Nothing happens and I get lets complete your Purchase online. I looks like you want me to pay for Turbo Tax again when I already paid.

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2 Replies
klaars6619
Returning Member

Cant get out of payment section

I am having the same issue. It will let me pay for my tax returns using my refund but they charge an extra $40.00 to do it. It will not let you continue to the payment using a credit card.

TerukoL
Expert Alumni

Cant get out of payment section

If you have not filed your tax return already, please follow the steps below:

  1. Sign in to your online return, if you're not already signed in.
  2. Click File in the upper right corner and proceed to the Just one more step screen.
  3. On this screen, click the first Revisit link (next to You've chosen to deduct your TurboTax fees from your federal refund).
  4. Click View Payment Options on the next screen, and then select method on the screen after that.
  5. Complete payment by entering information.
  6. Continue to the Just one more step screen to make sure the method has changed.

However, if this does not resolve your issue, please click the link to contact TurboTax customer support.

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