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Level 1
February 11, 2020
Question

Cannot Print My 2019 Return

  • February 11, 2020
  • 13 replies
  • 43 views

I filed my taxes last week and my federal and state were accepted. When I click on Download/Print Return button, it doesn't give me my return. Instead, it gives me instructions on how to mail my DC tax return (since I can't e-file for that state).

 

How can I get a copy of my return for my records? I've used Turbo Tax before and this wasn't a problem. When I called Turbo Tax, the woman on the phone told me there is no IT department to help me -_-. Thank you in advance!!

    13 replies

    Level 15
    February 11, 2020

    Please see the below TurboTax FAQ for assistance with troubleshooting your printing issues in TurboTax:
    https://ttlc.intuit.com/community/printing/help/troubleshoot-printing-issues/00/25958

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    Level 2
    March 22, 2020

    I have done my 2019 taxes on Turbo Tax. No problems. I have tried to print a copy,  will not print 2019 taxes and I tried 2018 and it won't print them either. Last year I was able to print 2018 taxes on my printer. My printer prints everything else i try to print, just fine

    EbonyL122824
    Level 9
    March 22, 2020

    Follow the troubleshooting steps in the following link for assistance with printing your tax returns.

    https://ttlc.intuit.com/community/printing/help/troubleshoot-printing-issues/00/27086

    If you need further assistance, use the following link to contact customer support.

    https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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    Level 6
    February 13, 2020

    You can try the troubleshooting steps in this FAQ to see if it helps with your issue-based off which Turbotax software you are using. If this doesn't work let us know. 

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    Level 2
    March 22, 2020

    Federal will not accept my email. I cannot print and send.

    Level 12
    March 22, 2020

    What do you mean by "Federal will not accept my email"? Please respond back so that we can try to help.

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    Level 2
    April 2, 2020

    How can I print my 2019 return

    DoninGA
    Level 15
    Level 15
    April 2, 2020

    @dala1960 wrote:

    How can I print my 2019 return


    To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

    Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

    Or -

    When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. 

    This will take you back to the 2019 online tax return.

    Click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  Choose the option Include government and TurboTax worksheets

    Level 2
    July 2, 2020

    I have completed my Federal return for 2019 as well as States return, but I can't print it. I always submit my return by mail and that is my plan for 2019.

    Level 2
    July 2, 2020

    Well good luck with that. I am getting crickets from Intuit. All they have done so far is notify me of your post and told me that I have a new rank as Returning Member. Seriously, Intuit?

     

    I don't want a participation trophy.  I want a patch for this problem NOW. It's not like you don't have competition. And it's not like you don't have to earn my loyalty.

    Level 2
    July 14, 2020

    This year's TurboTax software is just terrible.  After all the battle I finally filed my taxes but I can't possibly print (or save as PDF).  Software crashes and the only way I can possibly re-start the software by deleting the crash log: 

    ~/Library/Caches/KSCrash/TurboTax

     

    Will Intuit ever fix the software this year?  If not I am going to be switching to an alternative software next year.

    macuser_22
    Alumni - Champ
    Alumni - Champ
    July 14, 2020

    If you get a spinning beach ball when printing then that is not TurboTax doing that.  It is some other Mac process that is blocking the Apple Print function from responding.     Usually simply giving it more time to complete (up to 30 minutes) will usually print after 10 minutes or so. After it prints once then that seems to clear the block.

     

    Restarting in the "safe mode" sometimes helps.

     

    **Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
    Level 2
    July 14, 2020

    waiting is not helping in this case.  Software is actually crashing and it hangs up with the gray spinning ball.  Force quit (first time I've ever seen this) is not getting rid of the software window although the activity indicator on the dock is going offline.  The only way I can get rid of the window is to log out and log back in.

    Level 2
    July 17, 2020

    Please help me print my 2019 tax return.

    Level 2
    July 17, 2020

    I need help!!!!!!!!!

    macuser_22
    Alumni - Champ
    Alumni - Champ
    July 17, 2020

    @jmlandau260 wrote:

    I need help!!!!!!!!!


     

    See answers above.

    **Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
    Level 2
    October 11, 2020

    please email me my tax return for 2019 form 1040 

     

    I need this as soon as possible my phone is [phone number removed] and email [email address removed]

     

    Thank you

    DoninGA
    Level 15
    Level 15
    October 11, 2020

    @rayrivera21 wrote:

    please email me my tax return for 2019 form 1040 

     

    I need this as soon as possible my phone is [phone number removed] and email [email address removed]

     

    Thank you


    TurboTax cannot mail or email your tax returns.  You can download a PDF of your tax returns yourself.

     

    To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

    Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

    Or -

    When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. 

    This will take you back to the 2019 online tax return.

    Click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  Choose the option Include government and TurboTax worksheets

    Level 2
    October 11, 2020

    the doc is not there to print?