Can you tell me why i got only $800.00 deposited into my account when my refund is $1991 minus turbo tax fees. Something does not add up help please.

[RBBrittain]

Have you asked the IRS why? Does the $1991 include your state refund, which is separate from your Federal refund?

[rpulcher]

Good thought but Texas does not have a state tax.

[RBBrittain]

We can't see your return, so I had no idea you were from Texas. 😉 We've had several people this tax season try to combine their Federal & state refunds; those have always been separate.

In any event, look at epo39b's answer to see what happened to the rest of your money. I seriously doubt your TurboTax fees were nearly $1200.

[mesquitebean · Accepted solution]

If the IRS decreased your Federal refund, you should get a postal letter from them in 2-3 weeks or so explaining why your Federal refund is less than what you filed.  The letter should also tell you steps you can take if you disagree with their decision, including a contact number for you to phone them if desired.  The following help article will tell you a bit more about possible causes, how to check for any offsets, etc.

https://ttlc.intuit.com/questions/1894477-why-did-my-federal-tax-refund-decrease-after-i-filed

The IRS has said:

"Examples that could decrease your refund include math errors, mistakes, delinquent federal taxes, state taxes, child support, student loans or other delinquent federal nontax obligations, and when the IRS withholds a portion of your refund, if further review is needed."

https://www.irs.gov/Help-&-Resources/Tools-&-FAQs/FAQs-for-Individuals/Frequently-Asked-Tax-Question...

IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

If an offset is involved, here's more info on the Treasury's offset program:
https://ttlc.intuit.com/questions/2539782-what-is-a-refund-offset
Treasury Offset Program phone: 800-304-3107

Offset Call Center hours are 7:00 a.m. until 6:00 p.m. (Central Time).

[e029294]

4/15/2020 I called the  IRS at [phone number removed] and the automated voice stated they could not give live assistance due to staff reduction.