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Can you help me with a problem- it states I can get my 2016 taxes but when I click it, it says error?

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Can you help me with a problem- it states I can get my 2016 taxes but when I click it, it says error?

You will need to contact TurboTax support for this problem in accessing the 2016 PDF

Support is open from 5am to 9pm Pacific time

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

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