Can you cancle my request?

Forum|Forum|6 years ago
May 1, 2020
3 replies
8 views

You advertise free filing, yet when I get to the end of my return... you want $150

TurboTax Deluxe Online

VolvoGirl

Level 15

There are 2 free versions. In the regular Turbo Tax Free Edition, information that you can enter is limited now. Why do I have to upgrade from the Free Edition?
https://ttlc.intuit.com/community/upgrading/help/why-do-i-have-to-upgrade-from-free-edition/00/26379

To go back to a lower version or the Free Edition you can try to clear and start over https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-online/00/26444

OR There is also The Turbo Tax Free File program which is free for federal and state. And has more forms than the Federal Free Edition, like Schedules A, B, C , D, E, F, EIC, H, K-1, SE, etc.

To qualify for the Free File website you just need to meet one of these 3 things
AGI $36,000 or less
Active duty military with AGI of $69,000 or less
OR qualify for EIC (earned income credit.)

In order to use the Free File program, you have to start it at a special website. Try signing in at the top right
https://freefile.intuit.com/

Anonymous

Indidnt know i was going to be charged $280 i need to cancel and get my money back immediately

VolvoGirl

Level 15

As soon as you enter your credit card anywhere you should assume you will get charged right away. What did you get charged $280 for? That seems very high for Turbo Tax. Were you in the LIVE expert help feature?

Contact Customer Service
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https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632