turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Can I recover my first login where I paid but wasn't able to return to print and file?

Why did Turbo tax suddenly change my account from free to Deluxe?  Is this legal?  I tried to start  a second account but wasn't able to finish it.  What do you recommend that I do?
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies
AmyC
Expert Alumni

Can I recover my first login where I paid but wasn't able to return to print and file?

You can fill this form out for someone to call you from TurboTax.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Can I recover my first login where I paid but wasn't able to return to print and file?

To find your other account,  First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question