Audit Defence force purchase

[CCip1]

I ordered Audit Defense and it was charged to my credit card (I have the email confirmation and charge on my cc), but my laptop crashed and when I went back into TurboTax, it's trying to charge me again for Audit Defense.  In fact, it won't let me efile without purchasing Audit Defence.  Why can't I simply say no to purchasing it again, and skip to efiling?   It won't let me bypass the purchase of Audit Defense.  Very frustrating!!!

[JotikaT2]

As this involves a billing issue and we cannot see the details of your account in this public forum, please contact us for assistance.  An agent will be able to review your account and assist you.