amended return problem -IRS says info. does not match

[ivybruce58]

I filed a paper amended 1040 with return receipt USPS on March 31. When I check my amended return status on IRS it says "your information does not match our records" my information in SSN, date of birth and zip code - all correct. I cannot find a telephone number with a human to help. Stuck in a loop of providing information and getting no where. thank you

[xmasbaby0]

Even during “normal” times it takes about four months for the IRS to process an amended return.  During the pandemic and due to the severe backlog at the IRS it is taking much longer—six months or more for many amended returns.  Do not expect quick results from amending.  When the IRS issues a refund for an amended return it will be by check.  They do not make direct deposits for refunds for amended returns.  You can watch for information here:

https://www.irs.gov/Filing/Individuals/Amended-Returns-(Form-1040-X)/Wheres-My-Amended-Return-1