Altered Invoice for Turbo Tax - No Live Tax or Turbo Max

[lnetuschil]

I received an invoice for services I did not apply for.  Please delete and resend the corrected invoice. I did not ask for or use turbo tax sole proprietor live assistance.  Please remove this line on the account and resend.

Order number: IEFEC5WB30638992
Total charges: $374.35
Debit account number: xxxxxx9114
Automatic debit on: 06/06/2025

Qty Item Amount

1	TURBOTAX ONLINE PRIORITY CARE TAX YEAR 2024	$0.00
1	TURBOTAX ONLINE LIFETIME AUDIT DEFENSE TAX YEAR 2024	$0.00
1	TURBOTAX LIVE ASSISTED MAX TAX YEAR R2024	$69.00
1	TURBOTAX ONLINE STATE CT TAX YEAR 2024 PREP	$64.00
1	TURBOTAX SOLE PROPRIETOR LIVE ASSISTED TAX YEAR 2024	$219.00
1	TURBOTAX ONLINE ID MONITORING AND RESTORATION AND LOSS INSURANCE TAX YEAR 2024	$0.00
	Sales Tax:	$22.35
	Total:	$374.35

[mesquitebean]

This is a public user forum.  Nothing account-specific is handled here.  Only TurboTax Support can help you with a bill you have received.   I'll assume you chose to pay your fees out of your Federal refund, and the Federal refund has been delayed at the IRS, so you got a bill for the fees.   Is that correct?   In any case, here's how to reach Support to discuss your charges:

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Say "billing issue" if asked by AI triage.

FAQ:  Why was my bank account auto-debited for the TurboTax fees?

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...