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denika64081
New Member

After you have filed. We expected a refund. Except received letter stating we owed Ks. They were keeping our refund.

We owe now. They zerod our refund out.
2 Replies
xmasbaby0
Level 15

After you have filed. We expected a refund. Except received letter stating we owed Ks. They were keeping our refund.

TurboTax does not receive any information from the IRS or your state after you file your tax return.   Did you owe back taxes to the state---or child support, or some other debt that the state could offset your refund for?   The state will send you a letter of explanation for the offset.

 

 

I RECEIVED A LETTER FROM THE IRS/STATE

 

 

TurboTax does not receive any information from the IRS or your state after your return was filed, so no one at TurboTax knows about a letter you received from the IRS or the state.

 

 

AUDIT SUPPORT

 

TurboTax has a special phone number for help with IRS/state tax letters, which will be easier than going through regular Customer Support.   At the page below, click on the blue button that says "Get Help from TurboTax Support".  Then it will ask you what tax year is your letter.  Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.

https://support.turbotax.intuit.com/irs-notice/audit-support/

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
fanfare
Level 15

After you have filed. We expected a refund. Except received letter stating we owed Ks. They were keeping our refund.

If you agree with the changes, you would send a payment.

If you want to dispute, respond in writing with your reasons.

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