$660.00 Federal Tax Refund was shorted $60.00

[1634quick]

 I have used Turbo Tax for our family for years, and this year my sons IRS Refund was to be $660, the amount deposited into his checking account was $600 by TPG Products. I had paid for Turbo Tax Program before I even started to file out our tax information, I paid for the email filing before I clicked the send button. The way I see it you stole $60 from us. You have not contacted us about why $60 is missing from my son's Tax Refund. We are appalled that a company like Intuit TurboTax would do any

thing like this or allow something like this to happen to a retired blue-collar family. We are waiting for the $60 to be deposited into the account we trusted you to deposit the total $660.00 refund.

[mesquitebean]

This is mainly a user community forum, not a direct route to TurboTax Support, and no one here can know anything account-specific.  But we can tell you where to check initially to figure out what is going on.

"I paid for the email filing before I clicked the send button."

Are you sure you paid the fees by credit/debit card?

If  TPG is involved (third party company that pays fees out of the refund), it sounds like you chose to pay the TurboTax fees out of the Federal refund.    However, I would have suspected that the deducted amount would normally be higher than $60 since that payment method also has a service fee.

Otherwise, when fees are paid upfront with credit/debit card, a Federal refund should come directly from the IRS to one's bank account (or card) and not go through TPG.

In any case, look up his info at the TPG website using their refund lookup tool to see what they show about any deduction.

To log in, choose the "For taxpayers" portal at:
https://www.sbtpg.com/

Look there first.   Then if you need to speak to TurboTax Customer Support, here's how:

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[mesquitebean]

@ 1634quick 

As I mull this over there's a scenario that could conceivably account for a $60 charge deducted by TPG.  I'm strictly just trying to think of something that would equal about $60 and involve TPG.   So the following may or may not apply.  It's just a guess without knowing the specific info.  But see if this explains it:

Are you using desktop software (CD/download)?   And was there a 19.99 state efile fee (if prior to March 1; it went up to $25 after March 1) that you chose to pay out of the Federal refund?   If so, the fee if efiled prior to March 1 would come out like this:

19.99 state efile fee + 39.99 TPG service fee (pay out of refund) = 59.98 

If that doesn't explain it, then just ignore this example.  I'm mainly just thinking out loud trying to account for something that would equal the $60 fee.   See what you can learn at TPG refund lookup tool.