This is mainly a user community forum, not a direct route to TurboTax Support, and no one here can know anything account-specific. But we can tell you where to check initially to figure out what is going on.
"I paid for the email filing before I clicked the send button."
Are you sure you paid the fees by credit/debit card?
If TPG is involved (third party company that pays fees out of the refund), it sounds like you chose to pay the TurboTax fees out of the Federal refund. However, I would have suspected that the deducted amount would normally be higher than $60 since that payment method also has a service fee.
Otherwise, when fees are paid upfront with credit/debit card, a Federal refund should come directly from the IRS to one's bank account (or card) and not go through TPG.
In any case, look up his info at the TPG website using their refund lookup tool to see what they show about any deduction.
To log in, choose the "For taxpayers" portal at:
https://www.sbtpg.com/
Look there first. Then if you need to speak to TurboTax Customer Support, here's how:
Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
