2019 Tax return still pending?

[coolprodilike]

Hi all, 

I filed my taxes for 2019 in July of 2020 (Extension) and have still not received any refund. Today is May 1 2021.

I figured it was just due to COVID delays, but recently I realized from going to IRS gov that they haven't even received my tax return.  This is despite TurboTax saying that the filling was Accepted by the IRS. See this screenshot:

I subsequently spoke to TurboTax Chat, got a ticket, called the Support number, spoke to a real person on the phone, who proceeded to help me find out what happened. They promised they would email me after they find out. Then after a few hours I get an email saying the case has been resolved, but didn't actually tell me what had happened. 

Does the community have any ideas on what I can do? Should I just print out the physical tax papers and mail them to the IRS mailing address? I thought TurboTax was supposed to also get the tax return to the IRS, but maybe I have been mistaken?

please help, thanks, 

Concerned TurboTax user

[KathrynG3]

Yes, TurboTax did get the return to the IRS. TurboTax marks the return "accepted" when the IRS receives the return. The tax return must then be approved. See: Does "accepted" mean my refund is approved?

There are a number of reasons that could explain why there was a delay. To investigate, start by creating or logging in to your account with the IRS here: View Your Tax Account Information.

To reach the IRS: 

• See IRS Let Us Help You 
• If all else fails, contact a local IRS taxpayer advocate.
  • Contact the Taxpayer Advocate Service Online at: Taxpayer Advocate Service Contact Us. 
  • Topic No. 104 Taxpayer Advocate Service – Your Voice at the IRS.