2018 Return has not been Received after 6 weeks, filed by paper

[CyndyR]

I mailed my 2018 Return/Refund on 4/20/2020 with tracking; it was delivered 4/25/2020. I have checked the online service several times and get the response "We cannot provide any information". Today, 6/8/2020 I called the IRS directly, entered all information at the prompts and was told there was nothing found! What else can I do? I want to speak to a real person - NOT a computer that just gives me the same answer. My tracking# tells me the return was delivered, yet the IRS system doesn't even acknowledge this return exists. Please help......

[xmasbaby0 · Accepted solution]

MAILED RETURNS

Per the IRS website IRS Operations During COVID-19: Mission-critical functions continue: The IRS is not currently able to process individual paper tax returns. If you already have filed via paper but it has not yet been processed, do not file a second tax return or write to the IRS to inquire about the status of your return or your economic impact payment. Paper returns will be processed  once processing centers are able to reopen. 

If you mail a tax return (or a payment) to the IRS, it is a good idea to use a mailing service that will track it like UPS or certified mail so you will know it was received.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. 

TurboTax will not know anything about your mailed return, and will continue to show “Ready to Mail” on your account.  TurboTax will not know that you put your tax return in an envelope and took it to a mailbox.  TurboTax does not get updates on mailed  (or e-filed) returns.

When the IRS finally opens its mail and begins to process mailed returns you can check the status on the IRS site. https://www.irs.gov/refunds

State returns have to be mailed to the state.

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://www.cnn.com/2020/04/20/politics/irs-mail-trailers-covid/index.html

[CyndyR]

Thank you! I appreciate the quick response.