TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Level 13

Solved

Why is my return still pending?

Forum|Forum|5 years ago
February 18, 2021
315 replies
1358 views

Some of you have noticed an issue where your return has been in a pending status multiple days. This pending status means we noticed an issue that may have caused your return to be rejected and are doing an extra review to assess the reason it was flagged, resolve it for you, or identify what you need to do to ensure everything is accurate and your return is accepted.

If this applies to you, we will be sending you an email within 48 hours with confirmation that your return has been filed, or instructions for any additional steps that need to be taken to ensure an accurate return is filed, accepted, and you receive every dollar you deserve. We apologize again this has caused a delay in receiving your refund.

Check out this FAQ: Why is my return still pending?

Best answer by GabiU

All transmission hiccups are resolved and you should see your return accepted or rejected in 48 hours.

I am closing this thread, but if you notice your return is pending for 48+ hours with TurboTax, feel free to PM me.

If you are seeing a pending status with the IRS, please remember that the IRS is doing its best to keep up with this year's circumstances. Please refer to the IRS Website: https://www.irs.gov/refunds for updates on your personalized situation.

Show previous replies

Nserafano

Level 2

Please email me with my status

mrobinson83

Level 3

My FL return has been pending since 2/12 and I haven't receive an email or anything. I called IRS and they stated my return had been rejected but turbo telling me its still pending....Want to know what's really going on.

Moore256

Level 4

@mrobinson83 @The irs told me the same thing. And I should have been got an email that it was rejected. But yet I was still pending. She told me since I was rejected I could file else where and I did. Within 20 seconds I was accepted

mrobinson83

Level 3

Thank you for the response, maybe I should try that. The lady at IRS mention that if it was rejected, its like i never filed. so im going to see if i can try what you did...Thamk you

Ccoltonk

Level 2

My fed and state have been rejected !

Please help

CaseyK !

Teek21

Level 5

@Moore256

I refiled with another tax service tonight (FreeTaxUSA .. recommended by the IRS) and my returns were accepted within half an hour after pending for 11 days. Not only that but my refund was a good bit more.. entering the exact same information! So glad I didn't sit around and wait another week for Turbo Tax to keep me lost and pending in transmission.

It's got to be an issue with their coding, their software in general, or a problem on their end in regards to early filers. It is definitely NOT the IRS. It is definitely not worth the stress and added anxiety while waiting and wondering. And it definitely wasn't worth the $130 they were going to charge.

I paid $19 for federal and state filings with audit/chat/and live support thru FTUSA.

Turbo Tax 2021 was definitely a one star experience:

Would NOT recommend.

Moore256

Level 4

@Teek21 @I’m so happy you got it resolved. Congrats took less then a day to get approved for ya monayyyy hey!!! And with the other software didn’t have no confusion or was pending for more then 11 days. Just goes to prove our point about they software. Pray the rest of you gets some type Resolution as well.

Jooos389wA9

Level 3

my return On the IRS site just says received and is being Processed. On turbo tax it says accepted . Now do I go by the fact that it’s just sitting there being processed since the February 12 ? or will i actually see something telling me it’s rejected ?

mesquitebean

Level 15

@Jooos389wA9 wrote:
my return On the IRS site just says received and is being Processed. On turbo tax it says accepted . Now do I go by the fact that it’s just sitting there being processed since the February 12 ? or will i actually see something telling me it’s rejected ?

When TurboTax shows a status of "accepted" , that is only referring to the efile status. That means the IRS accepted the efiled return and agreed to begin processing it.

If the IRS tool says it's "being processed", that's normal. That means they are working on it. The IRS says 9 out of 10 filers who efile and choose direct deposit will get their Federal refunds within 21 days after being accepted. Some returns are processed fairly quickly, while others require additional processing due to specific items in the return. Some are pulled at random for more thorough investigation.

Charitysue67

Level 2

It still says pending whats going on and how can you track it

Mrb11

Level 4

@Charitysue67 When did you file? Has state been rejected or both federal and state still pending? Turbo tax is not notifying ppl when their federal is rejected!!! My state was rejected a week ago but state doesn’t even look at your return till federal does their job first. I finally got the rejection notice from federal today. I didn’t fix anything and just resubmitted just to test it to see if it really was my **bleep** up or TT. I was accepted 20 minutes later. You were probably rejected but they haven’t told you. If you go to WMR and it says your info doesn’t match then you have been rejected

jpdp1289

Level 2

This happened to my Federal return and the software update fixed it and allowed me to file.

But my state return has not changed and has been in pending status for 2 weeks.

The state does not show that my return has been filed so howe do I make TT push out just my state return now?

Mrb11

Level 4

@jpdp1289 @If your federal was rejected your state will be as well. If you checked status of state and it says info doesn’t match then you were rejected but TT isn’t notifying you. The expert can say turbo tax doesn’t notify them all they want but the txt I got was from turbo tax so they are lying through their teeth or they just don’t know any better

mallory4420

Level 2

Mine at least has been accepted. Fed and IL state accepted 2/11...no deposits for either

linch

Level 2

@GabiU Hi, I filed my federal and NY state return on 2/19. My federal return was accepted on the same day. But my NY return has been pending since then, even the "Received by New York" is pending.. Does it mean TT hasn't transmitted my return to NY? I have not yet received any emails from TT. Please let me know what I can do .. Thank you!

Bamboo7258

Level 2

Both of mine where accepted but it still says I have to mail in something but no advisor will answer me on what I have to mail in as I filed ELECTRONICALLY

Kay357

Level 2

Mine says that it was accepted by the IRS but when I check where’s my refund it shows that it’s being processed. I haven’t received a email saying that there was a issue so what’s wrong?

mslatinlady

Level 6

If yours says it was Accepted and then you went to the IRS website and it says it's being "Processed", then that is a good sign and it means that the IRS has it and soon you'll get your refund. The problem appears to be with the many people who filed early (like in January and up until Feb 11) because the IRS did not begin "accepting" any returns until Feb 12, so Turbotax had to "hold" onto the returns of the "early filers" until Feb 12. That explains the "Federal" returns.

The problem for so may is that our "state" returns were also held on to by Turbotax and these state returns were in a continually "pending" status for a couple of weeks and so as we were posting our complaints here on these message boards, only then did Turbotax become aware that there was a problem with e-filing our State returns. Turbotax sent some of us an email telling us that our State returns were rejected (meaning that Turbotax rejected them, NOT the state) and that Turbotax would send us an email to instruct us on how to "fix" our return and then re-file it again. I received that email, I went in and reviewed my return following Turbotax's instructions, and thank the Lord that I was able to file it again and this time the state "Accepted" it and it's now processing.

I just wish Turbotax would fix the issue entirely once and for all and that they would really be transparent about the entire problem rather than continue to tell people on these message board threads that "they are aware of it" but then many of you never get the email on how to fix the problem.

Well, as for me, I've been using Turbotax for a decade, but I'm going to think twice next year before I buy their product again.

Sorry TurboTax, it's really the way I feel right now.

I do pray for all of you that TurboTax will fix your return and file it again properly.

May God bless us all...