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GabiU
Level 13
February 18, 2021
Solved

Why is my return still pending?

  • February 18, 2021
  • 315 replies
  • 1079 views

Some of you have noticed an issue where your return has been in a pending status multiple days.  This pending status means we noticed an issue that may have caused your return to be rejected and are doing an extra review to assess the reason it was flagged, resolve it for you, or identify what you need to do to ensure everything is accurate and your return is accepted.  

If this applies to you, we will be sending you an email within 48 hours with confirmation that your return has been filed, or instructions for any additional steps that need to be taken to ensure an accurate return is filed, accepted, and you receive every dollar you deserve.  We apologize again this has caused a delay in receiving your refund.


Check out this FAQ: Why is my return still pending?

    Best answer by GabiU

    All transmission hiccups are resolved and you should see your return accepted or rejected in 48 hours. 

    I am closing this thread, but if you notice your return is pending for 48+ hours with TurboTax, feel free to PM me.

    If you are seeing pending status with the IRS, please remember that the IRS is doing its best to keep up with this year's circumstances. Please refer to the IRS Website: https://www.irs.gov/refunds for updates on your personalized situation. 

    315 replies

    Level 2
    February 20, 2021

    Both my state and federal return has being on pending since 2/12/2021  I talk to someone on turbo tax and they told me they couldn’t do anything and to just wait a lil more this is frustrating..

    Level 2
    February 20, 2021

    It's long past 48 hours and my federal and state (Illinois) returns still show "Pending."  I filed on February 15th.  I've used TT for more than 20 years and never had to wait more than 4 hours for an acceptance.  I suspect there may be an issue with using drivers licenses for identification because any expiration date in 2020 was extended by the Secretary of State for a year because all the license offices in Illinois are closed due to Covid.  I wonder if they input that into their system.  But if that's the case, TT should have EASILY identified the issue and got it fixed.  TT needs to get this fixed and get my taxes filed.  I've waited long enough.

    Level 4
    February 20, 2021

    Fixed! After my CA return was marked "rejected"  and TT Premier updated itself , I then had to fix one thing and resubmit, and it was accepted!

    Level 2
    February 20, 2021

    I submitted my Federal and State returns to TurboTax on 2/14.  I got an email saying they were both transmitted and I should hear if they are accepted or rejected within 24 to 48 hours.  It is now 2/20 and they are both still pending.  It looks like many others are having this problem.  The note from Turbotax said we should have heard something by Friday evening.  Nothing yet.  

    Level 3
    February 20, 2021

    @GabiU My fed return is still pending.

    February 20, 2021

    Filed on 2/16. Still waiting.

     

    TurboTax please reject all tax returns and provide a full refund immediately. We can then all send our returns in via USPS.

     

    I will not be e-fling with TurboTax next year!

    Level 5
    February 20, 2021

    The IRS warns that mailed-in returns take several additional weeks to process. At this rate tho, we're already waiting. May as well be waiting for them to actually be processed. 

    Intuit and TT need to provide immediate resolution to this or somehow refund and release everyone to efile with another tax service. The IRS is saying they never received our returns anyway and we should not all be penalized for errors on TT's end. I've not heard of any other tax service having this issue. With a promised resolution & timeline that never come to pass, this has become unacceptable. None of us received the promised email and the deadline of 10 PM/PT 2/19 has come and gone. Now we are left with nothing but SILENCE from TT and Intuit? Sorry, this is unacceptable and horrible customer service. My returns have been stuck in TT limbo for 9 days now. We all need assistance and a resolution to this. 

    PLEASE. 

     

    @GabiU - Commenting again to let you know I need assistance. 

    Level 2
    February 20, 2021

    I filed Federal and state on 2/13.  Turbotax sent an email confirming that the returns were transmitted at February 13, 2021, 3:34 PM PST.  It's now one week later and I have received no other status updates from Intuit.  When I Check E-file Status from the TurboTax application it still says Pending for both Federal and State.

     

    How many days, weeks, or years does Intuit expect us to wait in limbo?

    Level 2
    February 21, 2021

    After filing Federal and state on 2/13 and being in Pending status for the past 8 days, I finally received a notice from turbotax that my federal tax return was rejected.

     

    Form 1116 (Foreign Tax Credit) was indicated as the reason: 
    /Return/ReturnData/IRS1116/ForeignTaxCreditSource/ForeignGrossIncomeAmt

    - Data in the return is missing or invalid. Please double check your entries.

    Level 2
    February 21, 2021

    Mine has form 1116.  But still it is in pending status from Feb 06, 2021.  Seems to be a software glitch at TT side and will not be due to IRS backlog as stated by TT reps as many returns are I understand are either accepted or rejected.. hope TT accepts this and  takes steps to rectify ASAP

    Level 2
    February 20, 2021

    Still pending for Federal and CA state as of 15:17 PST 2/20/2021

    Filed 16:12 PST 2/15/2021

     

    No email from Turbo Tax.

    The return included a Form 1116 with foreign tax credit, income source of origin was marked as RIC (regulated investment company) per instructions.

     

    Level 2
    February 21, 2021

    The squeaky wheel gets oil. 

    If enough of us continue to post to this thread it might get someone’ attention at TT to at least provide some information about what is going on and a new time estimate.

    Time to squeak.

    Level 2
    February 21, 2021

    I filed on 2/12. Federal is still pending 8 days later. State has been rejected as federal is not accepted yet. I called yesterday and was told there's nothing to be done. I've received no emails about this. Infuriating and unprofessional all around.

    Level 4
    February 21, 2021

    Turbo tax has not submitted the return. There is a problem in the system where it says transmitted through default but is not in the irs data base. Instead of them looking into it they will consistently say in their end it’s been transmitted. That is why you will continue to wait for a response from the irs because they can’t accept or rejected something they do not have. Turbo tax never again. And what’s sad is you guys are not trying to write your wrong by simply checking wether there’s a glitch and although it’s says transmitted through default actually doing a little footwork and seeing if the returns are sent. To many people are making this claim it is not the irs. It’s this system and this is bad for business. They really going to pull something off to draw people to this system next year. Oh again I was an early filer filled feb 8th both state and federal as of 3/20 still pending 

    Level 5
    February 21, 2021

    @Moore256 my wage and income transcript say the same thing and I have a refund date. Check the Account Transcript tab. Wage and income is usually only on there if they are needing to match you what you entered on your return 

    Level 2
    February 21, 2021

    My fed was accepted on 2-11 my state which is Pa was accepted 2 days later but my refund still hasn’t been approved? I know someone that did theirs after me and got theirs already but the IRS2GO app still says theirs was accepted but the Approved tab is still gray like it wasn’t approved yet 🤷🏼‍♂

    Level 15
    February 21, 2021

    @Coreyscott88 wrote:

    My fed was accepted on 2-11 my state which is Pa was accepted 2 days later but my refund still hasn’t been approved? I know someone that did theirs after me and got theirs already but the IRS2GO app still says theirs was accepted but the Approved tab is still gray like it wasn’t approved yet 🤷🏼‍♂


    I'll tell you in general how it works.

     

    Processing time at the IRS varies and cannot be compared to someone else's experience--there are too many variables.  Once it's through processing, then hopefully it will be approved.

    The IRS says 9 out of 10 filers who efile and choose direct deposit will get their Federal refunds within 21 days after being accepted. Some returns are processed fairly quickly, while others require additional processing due to specific items in the return. Some are pulled at random for more thorough investigation. 


    You said your returns were accepted, so you can use the "Where's My Refund" tool at the IRS website below (or the IRS2GO app) to monitor the status of your Federal refund. 
    https://www.irs.gov/Refunds


    NOTE: When using that tool,  be sure to enter the correct SSN and filing status.   For the refund amount, use only the Federal refund amount, and not any total refund amount that includes a state refund.
    The amount to use is on your Federal Form 1040, Line 35a.

     

    As for tracking your Pennsylvania state return, the FAQ below tells how.  The FAQ below also tells you how long it takes in Pennsylvania for the state return to be processed and how long for a payment to be made.

     

    FAQ:  How do I track my Pennsylvania state tax refund?

    https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-pennsylvania-tax-refund/00/26592

    Level 5
    February 21, 2021

    @Nita95 I filed on 1/24 claiming EITC and both recovery rebate credits. My refund issue date is 2/24. My information didn’t start showing on the WMR tracker until 2/16

    Level 2
    February 21, 2021

    I filed the tax return using downloaded Turbo tax on Feb 06, 2021 and my status still shows "pending".  Always the message says that i should check back in 24-48 hours even after 15 days.  Are there any issues with Turbotax or with IRS?

    Level 2
    February 21, 2021

    I filed my Federal Tax with TT on 2/17. Still says Pending.

    TT needs to update this thread with an official response. Too many pending returns!

    Level 2
    February 21, 2021

    I got a reject from my eFile. Something to do with the 1116.