Why is my return still pending?

Okay, so I filed both Federal and CA State on 2/16/21. Federal said it was Accepted within hours. State was pending for two days. I just got an email today (2/18/21) from TurboTax saying my state returns were rejected due to a software bug on TT's side.

I logged back into my TT software, were it did a large CA state software update and installed the update. I didn't see any kind of details (like it stated in the TT  rejected email below,) so I assumed that the CA state software update fixed whatever the problem was. TT said there wasn't any type of problem in Fed or State Review, so I E-filed the state returns again without fixing anything on my end.

Back to "Pending," status, and we'll see if they are accepted by California tax authorities by Saturday.  Waiting once again. Sigh.

See the email I got today:

We have the same problem. It has been more than 48 hours. It is still pending, not "accepted" or "rejected". 

Yes, 48 hours pertains to Wednesday, Feb 17th 10p PT. 
If you don't have an email from us and your return is still pending by 10p PT on Friday the 19th of February, please comment below. 

We understand these are stressful times and appreciate your patience. 
If you receive an "accepted" email in the next few days, we'd love to see that, so please report back. 

Same situation. CA e-File rejected ( so much for that $20), Turbo Tax says pending. Hurry up and fix the bug!

Your explanation makes zero sense since I sat on the phone with THREE separate people with Turbotax today and got three very different answers than that. I first got a phone call saying my federal return was rejected and to log into my account to fix and resubmit. I log in and it doesn't give that option, it just says pending. I waited another day, but then got an email stating, again, that my return had been rejected and log in to fix the issue and resubmit. I log in and still nothing. I call and the first guy says that its obviously a security issue and tranfers my call. The second lady says it looks weird but it has been sent but the IRS hasn't looked at it yet. Still feeling it in my gut that somewhere in Turbotax land that there is an issue, I press the matter (seeing as though I am a newly single mother of three and need this return ASAP). She transfers me to another line, which I had to be called back on since the wait was so long. I got my call and had an in depth conversation on how weird my federal was. My dates and times don't say the same as it does on their side, the amount of the return changed (even though we never changed any of my numbers or answers), and got the run around even more. She was lovely on the phone, but three different answers and then this post? I mean come on. Three out of the last four years I have had issues now with Turbotax. Last year, I didn't even get my return until NOVEMBER! So what is it? privacy issues, IRS issues, or Turbotax is incompetent?  

Greetings GabiU,

I e-filed my 2019 Return ~ July 13,  Now in February 2021, I got an IRS notice that it never was filed.  Turbo tax says it was kicked back in July 13,  2020.  I did not notice the email.

Now Feb 2021 & Turbotax closed Re- E-filing in October 2020.   So the best I can do immediately as instructed is to print out the return and mail it in NOW in February 2021.   

I filled out the 15103 Form 1040 Delinquency Form and Send it to IRS Austin with the 1040 Form from 2019 attached and send it to IRS Austin,  & my whole Federal Tax to IRS Sacramento with the same Explanation and Documentation.

Action for me:   Wait and See.

Questions for Turbotax:   What else I need to do over Turbotax for 2019?  

Can I still file an amended return electronically over TurboTax?  Doesn't the IRS say the vendor /e filer can do it for up to 2 years?  If needed why not through TurboTax.?

Action Request: If possible documentation that I E-filed through Turbotax 2019 on July 13, 2021

(but bungled through technical  &  electronic  miscommunications, which may have to do with the pending status)

Kind Regards, from Los Angeles, Ca

Stephan, from Los Angeles

P.S.  History of suport.

Support: at the IRS after being on hold for 1 hour it hung up.

Turbotax: s/w someone if I could file it electronically, she sends a link how to file an amended return, yet I still have to print it out and mail it... don't know if the amended return for 2019 could have been filed electronically. .... anyway I could reproduce the procedure in Turbotax.  So I am mailing it now and see if the IRS will cash my check for $2500 for 2019 tax in Sacramento. 

My federal ( NO STATE Required) is also pennding 5 days now and when I check the IRX web site I get

"We cannot provide any information about your refund. Be sure to:

• verify your filing date;
• check with your tax preparer or tax software provider; or
• verify you received your electronically filed acknowledgement e-mail."

So I am here checking with the Tubo Tax ?  What gives and how can we try to resubmit

Well, my returns still show pending after 8 days and there is no email from TT that says it has been filed or that additional steps need to be taken.

Well my CA return was Pending, now Rejected, and I had to fix an error ( after updating TT Premier for Mac OS X ).  

The error was "Foreign Tax Credit" had to have a setting - "Paid" or "Accrued"". I just guessed and said "Paid". All this stuff comes from electronic import from Betterment so pretty much it's all greek to me.

Submitted again, let's see!

Hello TurboTax. I electronically filed my Federal return on Sunday evening, February 14, and received your confirmation Email telling me it was pending. It is now Friday evening, February 19, 5 days later. When can I expect a response  from you or from the IRS? Thank you.

Bernie