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Level 1
May 13, 2020
Question

Refund

  • May 13, 2020
  • 2 replies
  • 6 views

Where is my Tax Return it’s Now May13th and have not gotten anything AT ALL!! No Letter No email No explanation and your trying to bill me $173 for using your service when I haven’t gotten MY money that i earned! I will NEVER use Turbo Tax again you’ve lost so many customers you know this is the end of TurboTax gaurenteed

    2 replies

    Level 15
    May 13, 2020

    Waiting is frustrating—refunds are taking longer in many cases.  These are not normal times.  It is not possible for TurboTax to speed up the IRS for you.  It seems to be taking longer than usual for them to process returns.  They are short staffed; and they are processing millions of tax returns at the same time that they have been burdened with the task of processing millions of stimulus checks.  The IRS is not taking calls right now.

     

    https://turbotax.intuit.com/tax-tools/efile-status-lookup/

    TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  Many refunds are taking longer during the pandemic. 

     

    Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

    You need your filing status, your Social Security number and the exact amount  (line 20 of your Form 1040) of your federal refund to track your Federal refund:   

    https://www.irs.gov/refunds

    To track your state refund:    

    https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

     

    https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

    If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

    https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

    https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

    https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-problem-should-i-be-worried

    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
    Level 2
    May 13, 2020

    Same exact thing going on with me def won’t be using turbo tax anymore