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keithaspicer
Level 1
November 12, 2019
Question

My account has a lock

  • I have a lock on my account until Dec. 12th for my  20171040 X. I file my 2018 on October 14 the and it's processed already I questioned will it be taken or given to me since I verified my identity and filing status?

    6 replies

    DoninGA
    Level 15
    DoninGALevel 15
    Level 15
    November 12, 2019

    Only the IRS can answer those type of questions.

    And the IRS will not respond to any questions concerning the amended return until it has been at least 16 weeks after the return was sent to the IRIS.

    See this IRS website for amended tax return FAQ's - https://www.irs.gov/filing/amended-return-frequently-asked-questions

    Critter
    Critter
    Level 15
    November 13, 2019

    If your original 2017 return had a balance due expect the 2018 refund to be taken to satisfy the return even with a freeze on the account.   If they do take the money  then you will simply report it on the amended return to get a refund of any excess paid in when you file the 1040X.  

    Rosemarie1984
    Level 2
    February 5, 2020

    please unlock my account so I can use my new password

    ChondelLO
    Level 12
    February 5, 2020

    Please click the link below for steps to sign in to your Turbotax account when it's been temporarily locked.

     

    https://ttlc.intuit.com/community/account-recovery/help/sign-in-is-temporarily-locked/00/27003

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    reddmoore123
    Level 2
    April 8, 2020

    I'm trying to unlock my account so I can do my taxes. 

    AkinaLO
    AkinaLO
    Level 15
    April 8, 2020

    Please follow the instructions below to recover your account. 

    Forgot your TurboTax Online User ID or password? - Community

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
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